Privacy Policy for NeuroFlow

Effective Date: 17th February 2025

At Neos FinTech, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and store it, and your rights regarding your personal data.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our service:

Personal Information: Includes data such as your name, email address, phone number, and other identifiers.
Financial Information: Information related to your trading and financial transactions, including market data, transaction history, and account details.
Usage Data: Information on how the app is accessed and used, including IP addresses, browser type, and usage logs.
Cookies and Tracking Technologies: We may use cookies to enhance your experience and gather data to improve functionality.

2. How We Use Your Information

We use the collected data for the following purposes:

To provide and maintain our services.
To improve, personalize, and optimize your experience with the app.
To comply with legal and regulatory requirements.
To communicate with you about updates, offers, and technical support.
To ensure the security and integrity of our platform.

3. Data Retention

We retain your personal and sensitive data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically, in compliance with the Securities and Exchange Commission (SEC) Zambia guidelines, we will retain your sensitive financial data for a minimum of 6 years from the date of the last transaction or interaction.

After this retention period, your data will be securely deleted or anonymized, unless retention is required by law for longer periods.

4. Data Security

We take the security of your data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, and access controls.

We do not share your personal information with third parties except in the following cases:

Service Providers: We may share your information with trusted third-party vendors who provide services on our behalf (e.g., cloud storage, data analysis).
Legal Compliance: We may disclose your information if required to do so by law or to protect the rights, property, or safety of NeuroFlow, its users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.
- To delete your account and associated data, get in touch with us via email or signed letter at any of the details in the contact us section, include your user ID as outlined in the settings section of the app and your reason for deletion. This process may take anywhere from 5 to 20 business days depending on approval or rejection from the SEC of Zambia. Approval will result in all your trading and identification data being deleted, as well as any other associated data related to your account.
Opt out of marketing communications.
Withdraw consent for data processing (where applicable).
Request the transfer of your data.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under 18, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is being handled, please contact us at:

Neos Financial Technologies Limited
758 Independence Avenue, Woodlands, Lusaka, Zambia
ops@neos.finance